Optivels

Distributed
Wetehousing

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SOLUTIONS TAILORED FOR CONTEMPORARY COMMERCE

Optivels offers logistics solutions customized for the rapid-paced e-commerce landscape of today, where customers prioritize dependable and prompt delivery. Our emphasis is on creating efficient, precise, and scalable fulfillment systems to assist your business in meeting these demands.

 

Our strategy is constantly adapting, focusing on efficiency from packaging through to storage and shipping. We leverage a network of partner fulfillment centers and integrated technology to enhance our clients’ operations.

Our Network Fulfillment Approach

Adjusting to Consumer Expectations
As e-commerce evolves, customers' demands for quick and precise delivery increase. To satisfy these requirements, a strong and flexible logistics plan is essential. The actual operational tasks start post-sale: accurately processing the order, guaranteeing package security, and delivering on time as promised.
The Operation of the Network
Our approach grants access to various fulfillment sites without the high expenses of setting them up on your own. When an order is made, our system locates a facility within our partner network that has the necessary inventory and is well-placed to efficiently deliver to the customer's address. Managing multiple warehouse locations on your own requires considerable investment in real estate, personnel, and operational costs. Our model enables you to take advantage of this geographic spread by only paying for the storage and services you actually utilize, with adaptable terms.
Implementation and Attention
We manage orders of all sizes, ranging from individual packages to large-scale shipments, adhering to your specific packaging and shipping guidelines. You can request specialized handling or kitting services. Our priority is to ensure consistent and precise execution. Personnel at our partner locations are trained to receive, examine, and process incoming inventory swiftly. Typically, you will receive documentation, including inspection images and receiving reports, to provide transparency and verify the condition and quantity of your items.
An Aligned Procedure
Order fulfillment involves multiple steps that need to be synchronized. Our technology and standard operating procedures are crafted to guarantee that these steps—from order intake to carrier transfer—function together seamlessly. Any disruption can lead to
Innovative Solutions That Offer Understanding
We utilize technology to enhance transparency and effectiveness in logistics. Our systems evaluate data concerning sales patterns, inventory turnover, and local demand. These findings can guide your restocking choices, with our platform offering automated alerts for low stock or restocking recommendations based on the criteria you establish. You maintain complete authority to accept, adjust, or disregard these recommendations.<br><br>You can also set up automated business rules within our platform. For instance, you can outline a specific procedure for managing damaged items upon arrival, such as isolating the product, recording the damage, and starting a return to the supplier. Personnel at our receiving locations will then adhere to this established workflow.

INTELLIGENT BUSINESS ANALYTICS

Nowadays, we are overwhelmed with data yet find it challenging to interpret the vast quantities of information. Our AI-driven Business Analytics, along with Big Data, presents information in a way that aids your managers in making better-informed choices.

Additionally, we implement an automated system to oversee and track your inventory. When specific items near their expiration date or are running low in stock, you will receive a system-generated notification. This allows you to either quickly clear out old stock or reorder new supplies. This approach helps you avoid unnecessary delays or interruptions in order processing.

Additionally, we implement what we refer to as Advanced Protocols. These Advanced Protocols serve as predefined guidelines for specific issues that may arise during order fulfillment. They assist our team in executing an alternative plan when circumstances are outside our control. Rather than waiting for your direction, we can adhere to the established protocol and prevent any avoidable delays.

You have the authority to determine how your orders should be managed and processed. By setting up Advanced Protocols, you effectively create a backup plan in case any issues occur. If you have a unique order, please inform us; we are eager to tailor any order according to your preferences. We can integrate your loyalty program, discount codes, promotional products, samples, and more.

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Analysis and oversight of processes
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Unified management of databases
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Reporting and dashboards for analysis
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Planning for strategic placement of inventory
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Selection of logistics and carriers
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Support for material handling and sorting systems

If you find this list remarkable, just wait until you discover the additional benefits AI can provide!

Our dedication to innovation and continuous enhancement distinguishes us from others. While competitors are content with their average methods, we strive to further refine our exceptional system. Our success is rooted in our commitment to never accept anything short of excellence and to provide our clients with unmatched service.

A Collective Dedication to Customer Satisfaction

Our collaboration relies on each other: your expansion aids ours, and our dependable service bolsters your customer connections. We recognize that customer contentment is essential, and we incorporate that insight into every order fulfillment process we handle for you.

Voluntary Network Inventory Initiative

For eligible clients, we provide an optional program to improve delivery speed for certain, in-demand products. Joining is by application and necessitates upholding strict standards for product quality and documentation.

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Program Summary:
  • Eligibility: Clients need to be validated based on the type of product, consistency, and quality. Only new, intact items in their original packaging will be accepted. It is necessary to provide standard procurement documents (invoices, receipts) for all products included in the program.
  • How It Operates: Approved, identical products from various participating clients are stored in specific locations within our network. When you sell an eligible item, the system can fulfill the order from the nearest stocking location to your customer. Your inventory records are automatically and accurately updated in real-time. The client whose physical stock was utilized receives a corresponding inventory credit.
  • Client Management: You can check the fulfillment information for orders processed from the network pool. The system aims to minimize shipping expenses and delivery times for rapidly moving products.
  • Quality Control: Enrollment is restricted, and participation is regularly assessed to guarantee that all items in the program comply with our quality criteria.
Involvement in the Shared Inventory Stock initiative is restricted and selective. Once you receive approval to join, you will send the necessary inventory to us. All products submitted to the program must include valid acquisition documents like checks, invoices, receipts, etc. Additionally, you should be authorized by the manufacturer to resell products when applicable.
When an order is made for a participating product, our AI will locate the nearest warehouse that has the ordered item in stock. Even if that warehouse does not carry your inventory, we will complete the order with similar products and adjust your inventory accordingly.
All of your order processing guidelines will remain in effect when orders are completed through the Shared Inventory Stock program. We will take photos of the fulfilled orders and upload them to the CRM for your verification.
If you wish to join the Shared Inventory Stock program, reach out to us today! You can contact us via phone or email with your inquiry.
* Only a limited selection of products and brands can take part in the Shared Inventory Stock initiative. We will implement rigorous quality assurance protocols to ensure a satisfactory experience for all Optivels clients. Optivels retains the authority to refuse participation in this program at its own discretion.

Our Order Processing Procedure

Send Inventory: You dispatch your items to our specified receiving centers along with the necessary paperwork.
Strategic Distribution: Our platform suggests the best inventory allocation throughout our partner network according to sales speed and local demand.
Receiving & Verification: Inventory is accepted, examined, and recorded in our system at the partner location. You will get confirmation and paperwork.
Order Synchronization: Your customer's order is captured in our system through your sales channel integration.
Fulfillment Routing: The system determines the best location to complete the order, considering both distance and inventory levels.
Order Processing: The product is selected, packaged as per your requirements, and tagged for delivery.
Carrier Selection & Shipping: A shipping option is chosen according to your desired service standards, and the parcel is transferred to the carrier. Tracking details are refreshed in your dashboard.
Shipping & Fulfillment: The order reaches your client, finalizing the process.
ANY HAUK

I continually wondered if there was a more efficient method for handling retail order fulfillment. The solution from Optivels demonstrated that optimizing orders can be achieved while adhering to the guidelines. The experts possess the essential technology that distinguishes success from failure. Optivels has a deep understanding of customer expectations and strives to exceed them in serving retailers.

ANY HAUK

Kyle Andrew

The difficulties in order fulfillment hindered the brand I represent from reaching the highest level of customer satisfaction. As the EVP of the organization, it was essential for me to identify an effective solution to address these issues. The solution from Optivels granted me access to top-notch order fulfillment services, and I can now be confident that packages are consistently delivered accurately and punctually.

Kyle Andrew

Sonia Syngal

I want to express my gratitude to Optivels for their assistance in accelerating processes. I truly appreciate the excellent service provided during our promotional events. Optivels has excelled in supporting Old Navy, with almost no errors occurring. If you ever require international shipping, you can rely on these fulfillment specialists for help.

Sonia Syngal

Til Chvatal

At Forwarding Inventory Transportation, they combine the best in logistics, fulfillment services, order management and customer service. Our company was the happy beneficiary of their expertise.

Til Chvatal

Borislav Zuyev

Forwarding Inventory Transportation's innovative order fulfillment system helped us streamline our business and that led to us improving our commitment to our customers by continuing to bring them high-quality products.

Borislav Zuyev

CUSTOMER SERVICE

Optivels is highly committed to after-sales support, customer service, and ensuring customer satisfaction. If you have any inquiries or need assistance with an order, don’t hesitate to contact us. Our customer service team is available 24/7 to make sure both your business and your customers are well supported. You can reach us through phone, email, online chat, or our internal ticket system (please note that you must be a customer with an active subscription to access the internal ticket system).

(800) 645-1586
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