Optivels

Transparent Billing-
No Concealed Charges, No Unexpected Costs!

We have been diligently working to establish the most customer-focused Order Fulfillment company in the world. It undermines the essence of being customer-focused when the subscription and billing processes are unclear and complicated. Therefore, we chose to implement plans that are straightforward, easy to comprehend, and free from hidden charges, ensuring our customers are fully aware of what they are receiving and the costs associated with those services.

While many of our competitors deliberately complicate their plans to impose additional charges for trivial reasons, we have taken the initiative to clarify things. Optivels guarantees total transparency in every facet of our operations, including billing. You will always be informed about your payment in advance, or if you opt for our popular pay-as-you-go plan, you can estimate your costs based on your usage. We will never catch you off guard with any hidden fees – EVER!

Section Image

HERE’S HOW WE TAILOR PLANS

WE WILL GET TO KNOW EACH OTHER
The journey begins with familiarizing ourselves with one another. We will share our introductions and inform you about all the services we offer. Naturally, as a new client, we anticipate that you will have numerous inquiries as well. We will address any questions you might have for us. If you require a specific service, please inform us. We provide a range of services, and not all of them are publicly listed. In the same way, we will learn about your business to identify the best options for you. We will then select a foundational plan that aligns better with your business needs. Finally, we will adjust the foundational plan to include or exclude additional services tailored for your business, ensuring you maximize the benefits of your subscription.
ROBUST ANALYTICS AND DECISION SUPPORT PLATFORM
Using the details you share about your enterprise, our AI-driven analytics solution will recommend the optimal subscription plan for you. This suggestion will take into account sales volume, business objectives, historical data, anticipated future demand, and your overall budget. Ultimately, the choice is yours, but typically, following the system's advice tends to provide the greatest benefits for businesses. Our decision support system will then evaluate the most suitable shipping options (method and carrier) and recommend the most economical shipping choice. Lastly, we will conduct a final review to ensure that any additional features and subscription requirements have been considered.
PERSONAL ACCOUNT MANAGER
Every client at Optivels is provided with dedicated resources. Your account will be managed by two account managers who will serve as your primary contacts for any issues that arise. This arrangement fosters a better understanding and relationship. It also enables us to address and fix problems more efficiently. Our clients appreciate having their own account managers. With dedicated resources, you will find less need to reach out to the helpdesk and wait on hold. Furthermore, you will communicate with someone who already understands your business, saving you the time of explaining the context or background of the issue. You can reach out to your Account Managers for assistance with any concerns or inquire about maximizing the benefits of your subscription.
YOUR STRATEGY IS AS DISTINCTIVE AS YOUR ENTERPRISE
Have you come across the saying, “One Size Fits All”? We certainly have, and we understand that not every plan suits every business. That's why we dedicate time to evaluate your business and suggest a customized plan that will provide the greatest value for you. Our optimized plan will include all the complimentary benefits we offer to our clients, and naturally, you will benefit from our best price guarantee.<br><br>Robust AI-driven analytics, inventory and order management systems, personalized service, savings across various areas, and top-notch customer support are always provided at no cost to all our subscribers.

FREE SERVICE

Optivels provides a variety of free benefits to all clients, no matter how much business they conduct. Here’s a quick overview of some of these free services.

FREE INITIAL SETUP
After you register for a plan, your account will be established within one or two days. Once you activate your account, you will have complete authority over all your subscriptions and account configurations. If your subscription needs additional setup or system integration, our IT team will work with your personnel to ensure the transition is as seamless as possible with little to no downtime.
Unlimited
We do not set any minimum or maximum thresholds that your business needs to achieve to use our service. The only important factor is the number of orders you wish for us to handle for you. You can always rely on our exceptional service, meticulous attention to detail, and precise order fulfillment.
No Charges for Storage
Numerous fulfillment services impose additional fees for extended storage. We don’t! Indeed, we do not impose charges for long-term storage provided your inventory does not require climate control.
Pay-As-You-Go Plan
If you prefer flexibility, this option is for you. You will only be billed for what you utilize. There’s no obligation regarding the duration of your subscription.
Adaptable and Expandable Integration
Our platform is among the most expandable eCommerce options available. Its adaptability ensures smooth integration with your current system, regardless of the shopping cart or eCommerce technology in use. We offer free integration services at no additional charge to you.
Complimentary Return Processing
Nobody enjoys it when a customer has to send back an order. We will handle returns, refunds, and exchanges at no expense to you. While this might not make you adore returns, it will definitely simplify your experience.
Complimentary Standard Packaging
We provide free standard packaging items, including fillers, boxes, envelopes, tape, and various other shipping materials. This service is not complimentary unless you choose to ship using your branded box.
Committed Customer Support
We previously discussed dedicated account managers. Additionally, you can reach out to our customer service team through phone, email, chat, or our internal ticketing system. All these services are free of charge.
Private, White-Label Service
We will always keep our identity confidential in any package or order we handle for you. Your customer will remain unaware that a third-party company assisted in fulfilling orders. We are pleased to operate behind the scenes so your business can receive the recognition it deserves.
Savings on Shipping and Additional Offers
We have secured exclusive rates with several shipping providers. We are glad to share these additional savings with our clients. As our customer, you will also benefit from various other discounts. Additionally, we provide special rates for bulk orders when you process a large volume of orders through us.

BEGIN NOW AT NO COST!

Begin your free trial today!

Register now!

DID YOU KNOW?

Do you think your company has unexploited opportunities? If so, allow Optivels to assess your business and provide guidance on maximizing it. We can assist in growth, enhance your return on invested capital (ROIC), and evaluate the business model.

ANY HAUK

I continually wondered if there was a more efficient method for handling retail order fulfillment. The solution from Optivels demonstrated that optimizing orders can be achieved while adhering to the guidelines. The experts possess the essential technology that distinguishes success from failure. Optivels has a deep understanding of customer expectations and strives to exceed them in serving retailers.

ANY HAUK

Kyle Andrew

The difficulties in order fulfillment hindered the brand I represent from reaching the highest level of customer satisfaction. As the EVP of the organization, it was essential for me to identify an effective solution to address these issues. The solution from Optivels granted me access to top-notch order fulfillment services, and I can now be confident that packages are consistently delivered accurately and punctually.

Kyle Andrew

Sonia Syngal

I want to express my gratitude to Optivels for their assistance in accelerating processes. I truly appreciate the excellent service provided during our promotional events. Optivels has excelled in supporting Old Navy, with almost no errors occurring. If you ever require international shipping, you can rely on these fulfillment specialists for help.

Sonia Syngal

Til Chvatal

At Forwarding Inventory Transportation, they combine the best in logistics, fulfillment services, order management and customer service. Our company was the happy beneficiary of their expertise.

Til Chvatal

Borislav Zuyev

Forwarding Inventory Transportation's innovative order fulfillment system helped us streamline our business and that led to us improving our commitment to our customers by continuing to bring them high-quality products.

Borislav Zuyev

CUSTOMER SERVICE

Optivels is highly committed to after-sales support, customer service, and ensuring customer satisfaction. If you have any inquiries or need assistance with an order, don’t hesitate to contact us. Our customer service team is available 24/7 to make sure both your business and your customers are well supported. You can reach us through phone, email, online chat, or our internal ticket system (please note that you must be a customer with an active subscription to access the internal ticket system).

(800) 645-1586
Section Image
REGISTER FOR OUR NEWSLETTERS IF YOU WANT TO RECEIVE OUR LATEST NEWS AND INDUSTRY UPDATES
Section Image

This website uses cookies

We use cookies to personalize content and ads, to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. By continuing to browse this website, you declare to accept the use of cookies.

Details