Optivels

Retail Order
Other

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Optivels provides cutting-edge services for both B2B and B2C enterprises. We enhance value by boosting efficiency and increasing profit margins. If you’re considering expanding your business, we can assist you with that as well. We will work with you to clearly define your goals and create a customized plan to meet your requirements.

Enhance Your B2C and B2B Sales
  • We can assist you in enhancing organic sales through effective sales and marketing strategies;
  • We will substitute outdated methods with contemporary, more effective procedures;
  • We are here to assist you with your branding needs;
  • Optivels will aid you in processing orders more quickly and at a lower cost.

FULFILLMENT PROCESS: A DETAILED GUIDE

RECEIVE, EVALUATE AND STORE
After we obtain your products from your suppliers, we will assess them, relieving you of any concerns regarding quality control (QC). Upon receipt, we will make sure that all items are stored according to the manufacturer's guidelines. If needed, we will set up a climate-controlled setting. Additionally, we will offer you real-time inventory information accessible through your online portal. Our automated inventory management system will send alerts when specific items are low in stock or nearing their expiration date.
ORDER PROCESSING
After an order is placed, our team retrieves the item from the warehouse and moves it to the shipping preparation area. The product undergoes a final inspection before being securely packaged and dispatched to your customer. You will get live tracking updates for all shipments. Along with tracking, you will also receive detailed reports covering all metrics associated with outgoing orders.
DELIVERY OPTIONS
We have the largest network of carriers for both domestic and international deliveries. We've secured excellent rates with these carriers and are pleased to pass these savings on to our clients. Regardless of where or what you need to ship, we provide the optimal solution for you. The reductions in shipping expenses can offset our service fees. Additionally, you will benefit from free shipping label creation and other services without any additional costs.
ALL-IN-ONE FULFILLMENT SOFTWARE
Companies often need to manage multiple software applications for various business functions, but this is not necessary when you collaborate with Optivels. Our award-winning software consolidates everything into one platform, eliminating the need for numerous applications. You can handle everything and more from a single, integrated system designed to enhance efficiency and boost your productivity.
PROCESSING RETURNS AND REFUNDS
Although returns and refunds are not the ideal scenario for any purchase, it's inevitable that some orders will be returned. Optivels can assist you in managing the challenges of returns by providing free processing for returns, refunds, and exchanges. Additionally, we will supply you with analytical data indicating which items were returned and the reasons behind it. With sufficient data, you can identify if there is a recurring problem with a supplier, carrier, or supply chain that is leading to an excessive number of returns.
Countless advantages include:
  • Free shipping materials, such as no-cost boxes;
  • The majority of orders are handled on the same day if they arrive by 2 PM on weekdays;
  • Instant alerts for your reassurance;
  • Tailor every order in whatever manner you prefer;
  • Bespoke invoices featuring your logo and branding for your business.

DID YOU KNOW?

Do you think your company has unexploited opportunities? If so, allow Optivels to assess your business and provide guidance on maximizing it. We can assist in growth, enhance your return on invested capital (ROIC), and evaluate the business model.

ANY HAUK

I continually wondered if there was a more efficient method for handling retail order fulfillment. The solution from Optivels demonstrated that optimizing orders can be achieved while adhering to the guidelines. The experts possess the essential technology that distinguishes success from failure. Optivels has a deep understanding of customer expectations and strives to exceed them in serving retailers.

ANY HAUK

Kyle Andrew

The difficulties in order fulfillment hindered the brand I represent from reaching the highest level of customer satisfaction. As the EVP of the organization, it was essential for me to identify an effective solution to address these issues. The solution from Optivels granted me access to top-notch order fulfillment services, and I can now be confident that packages are consistently delivered accurately and punctually.

Kyle Andrew

Sonia Syngal

I want to express my gratitude to Optivels for their assistance in accelerating processes. I truly appreciate the excellent service provided during our promotional events. Optivels has excelled in supporting Old Navy, with almost no errors occurring. If you ever require international shipping, you can rely on these fulfillment specialists for help.

Sonia Syngal

Til Chvatal

At Forwarding Inventory Transportation, they combine the best in logistics, fulfillment services, order management and customer service. Our company was the happy beneficiary of their expertise.

Til Chvatal

Borislav Zuyev

Forwarding Inventory Transportation's innovative order fulfillment system helped us streamline our business and that led to us improving our commitment to our customers by continuing to bring them high-quality products.

Borislav Zuyev

CUSTOMER SERVICE

Optivels is highly committed to after-sales support, customer service, and ensuring customer satisfaction. If you have any inquiries or need assistance with an order, don’t hesitate to contact us. Our customer service team is available 24/7 to make sure both your business and your customers are well supported. You can reach us through phone, email, online chat, or our internal ticket system (please note that you must be a customer with an active subscription to access the internal ticket system).

(800) 645-1586
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