Client
Assistance
All our efforts at Optivels revolve around our fundamental principle of supporting businesses to succeed. We recognize that our survival hinges on your business achievements. With our goals so closely intertwined, you can be confident that we will do everything possible to ensure your customers receive excellent service.
We have gathered a list of frequently asked questions in the FAQ section. If your inquiry is not addressed, please reach out to us via phone, email, or our ticketing system, and we will gladly assist you.
BEGINNING
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How can I sign up for one of your plans?
Joining Optivels is quick and straightforward. Just complete the form and select a plan that suits you. As a new client, your initial two weeks are always free of charge. After that, if you wish to modify your plan, reach out to us and we will assist you in tailoring your plan. -
What are your pricing rates?
We offer various subscription tiers. You can opt for our monthly plan or a pay-as-you-go option. The price is determined by your selected plan and/or usage (usage-based billing applies only to the pay-as-you-go option). You will always be informed of your payment in advance. There are absolutely no hidden charges – EVER. -
What are these distributed warehouses I keep hearing about?
In simple terms, we maintain a vast network of warehouses across the country. When you choose Order Fulfillment with us, we strategically position your inventory near your customers. When an order is received, we fulfill it from the nearest location to your customer. This approach reduces shipping costs while ensuring your customers benefit from incredibly fast delivery. It’s the best of both worlds – it’s no surprise you’ve heard people discussing it!
DELIVERY
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What is the lowest monthly order quantity required for a business to join your fulfillment plan?
There are no minimum or maximum order requirements imposed on our clients. You can operate your business however you choose, and we will fulfill your orders regardless of the quantity. -
My business handles hazardous and/or delicate items. Am I eligible to participate?
Absolutely! We are specialists in managing hazardous and delicate items. We hold EPA certification and comply with all local and federal regulations regarding hazardous materials. We are eager to support your business! -
What happens to a shipment if one of my customer orders cannot be delivered?
If an order is returned due to being undeliverable, the carrier will send it back to us. We will try to reach out to the customer and resend the order if feasible. USPS may impose return shipping fees for undeliverable packages; other carriers may provide free returns for such packages. -
On average, how long does it take for you to process an order?
Any order placed before 2 PM on weekdays will be processed on the same day. Orders made after 2 PM or during the weekend will be processed on the next business day. -
Can Optivels assist our business with international shipping?
Yes! We are experts in international shipping and provide a variety of shipping options at the most competitive rates. We have the largest network of shipping carriers globally. -
What are your fees for packaging and/or shipping materials?
Nothing at all! That’s correct! We provide free packaging and shipping materials for generic/unbranded boxes. However, if you prefer to use your branded boxes, there will be extra charges.
INTEGRATION OF SYSTEMS
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How can I determine if my website is compatible with Optivels’s platform?
Optivels provides a highly adaptable, flexible, and scalable solution that works with most leading eCommerce technologies. If your website is custom-built, we will collaborate with your developers to ensure the necessary interfacing is established for a seamless transition. -
What is the duration of the complete integration process?
Our IT team is dedicated to executing the system integration swiftly and effectively, allowing your customers to experience a smooth shopping journey. Typically, it takes a few hours to connect your existing system with ours, but our team will make sure there is no downtime even during system maintenance. -
Am I required to use your software? What if I decide against it?
Although we highly recommend our customers utilize our software, you are not compelled to do so. Many of our clients appreciate our system as it provides a centralized platform to manage various aspects of their operations. Additionally, it includes robust AI and other business analytics tools that make our system one of the most desirable business utility solutions in the eCommerce sector.
TRANSACTIONS
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How frequently can I anticipate receiving an invoice?
We issue invoices to our clients on a weekly schedule. A system-generated alert will be sent to you when an invoice is dispatched. -
What should I do if I notice an error on my invoice?
Just reach out to us via phone or email, and we will assist you in resolving your inquiry or fixing any discrepancies. We request that you inform us within 30 days to rectify any billing issues. -
What methods can I use to pay my bill?
You can make your payment using a U.S. bank account or various cryptocurrencies, such as Ethereum, Bitcoin, or Litecoin. -
If I opt to combine packages for greater savings, will there be a fee for the consolidation service?
No, we do not impose any fees for package consolidation. As you pointed out, it allows you to save even more by reducing shipping expenses. -
What types of discounts are offered to customers?
We provide some of the most competitive pricing in the market. To enhance the value, several discounts are also available. Consult with your representative to ensure you are benefiting from all the discounts applicable to you.
Should your inquiry remain unanswered, feel free to reach out to us and we will gladly respond to any questions you might have.
DID YOU KNOW?
Do you think your company has unexploited opportunities? If so, allow Optivels to assess your business and provide guidance on maximizing it. We can assist in growth, enhance your return on invested capital (ROIC), and evaluate the business model.
I continually wondered if there was a more efficient method for handling retail order fulfillment. The solution from Optivels demonstrated that optimizing orders can be achieved while adhering to the guidelines. The experts possess the essential technology that distinguishes success from failure. Optivels has a deep understanding of customer expectations and strives to exceed them in serving retailers.
ANY HAUK
The difficulties in order fulfillment hindered the brand I represent from reaching the highest level of customer satisfaction. As the EVP of the organization, it was essential for me to identify an effective solution to address these issues. The solution from Optivels granted me access to top-notch order fulfillment services, and I can now be confident that packages are consistently delivered accurately and punctually.
Kyle Andrew
I want to express my gratitude to Optivels for their assistance in accelerating processes. I truly appreciate the excellent service provided during our promotional events. Optivels has excelled in supporting Old Navy, with almost no errors occurring. If you ever require international shipping, you can rely on these fulfillment specialists for help.
Sonia Syngal
At Forwarding Inventory Transportation, they combine the best in logistics, fulfillment services, order management and customer service. Our company was the happy beneficiary of their expertise.
Til Chvatal
Forwarding Inventory Transportation's innovative order fulfillment system helped us streamline our business and that led to us improving our commitment to our customers by continuing to bring them high-quality products.
Borislav Zuyev
CUSTOMER SERVICE
Optivels is highly committed to after-sales support, customer service, and ensuring customer satisfaction. If you have any inquiries or need assistance with an order, don’t hesitate to contact us. Our customer service team is available 24/7 to make sure both your business and your customers are well supported. You can reach us through phone, email, online chat, or our internal ticket system (please note that you must be a customer with an active subscription to access the internal ticket system).
(800) 645-1586
