Characteristics
PERSONALIZED FOCUS
By collaborating with Optivels, you will receive exceptional treatment. Regardless of the amount of business you bring, we ensure that every customer is valued equally. Each client is assigned a dedicated Personal Manager who serves as your main contact for all inquiries. They can assist you in understanding our various services, options, and subscriptions, especially if you are new to us. Additionally, they are available to help with any concerns related to your account or orders. The best part is that this service is free of charge, and you won’t incur any costs for the outstanding support your Personal Manager will offer.
Our aim is to minimize wait times and provide you with a dedicated resource, allowing you to resume your activities with little interruption in the rare case of any problems. Our clients have expressed high satisfaction with their Personal Managers and the exceptional service they receive from these dedicated resources.
Optivels embraces cutting-edge technology without hesitation. We adopt, assess, experiment, and implement technology once it has demonstrated its value to our clients. When properly understood and utilized, technology can be incredibly advantageous. If you are an organization that isn’t deeply engaged with technology, allow us to handle the groundwork. There’s no need to fear technology when you collaborate with Optivels. We will manage the technical aspects, even providing training for your team so you can reap all the rewards that technology offers.
Unlike many fulfillment companies that are content with merely getting by, we strive for excellence! We incorporate the latest technology and implement state-of-the-art solutions to lead the way in Order Fulfillment, ensuring our clients remain competitive. We leverage advanced tracking technology, along with next-gen business analytics and inventory management systems to give our customers a significant advantage.
Additionally, we have adopted a proactive stance in addressing potential challenges. We have established contingency plans and Advanced Protocols that allow customers to provide standing instructions for various situations. These measures enable our warehouse and fulfillment teams to proceed with specific orders even when circumstances deviate from the plan. This accelerates processing and enhances the customer experience. We have optimized technology, infrastructure, and processes to function as a unified system, delivering the most efficient Order Fulfillment process available.
Simplicity in operation
Implementing a new system can be challenging for any organization. Nevertheless, Optivels provides the most adaptable and user-friendly system available in the market. Our user-friendly interface and cutting-edge training methods will ensure your team is operational quickly. Additionally, our system is among the most flexible and accommodating, enabling smooth integration with your current system and other industry elements (suppliers, vendors, carriers, supply chain management systems, and more).
You will have the capability to utilize our system for a wide range of activities: placing orders, tracking deliveries, generating reports, managing inventory, engaging with stakeholders, handling returns/refunds, accounting, and more. Rather than juggling multiple software solutions, you can accomplish everything and more from a single, unified system.
OUR COMMITMENT TO YOUR ACHIEVEMENT
We are committed to your business success and ensuring that your customers receive excellent service. Our existence in this industry relies on your clients. If you don’t achieve success, we won’t have your business. It’s also in our best interest for you to prosper and grow so we can continue to support you over time. Since our goals are so closely linked, we view your achievements as our own.
You have a dedicated Personal Manager available to help you get started quickly if you encounter any obstacles. You can also reach out to our customer service team via phone, email, or chat whenever you need assistance. Make the most of the resources at your disposal to serve your customers, grow your business, and maximize your subscription benefits. We are willing to go the extra mile (or two) to ensure your satisfaction.
COLLECTIVE STOCK
We enhance the idea of a Distributed Warehouse Network by presenting an innovative concept – the Shared Inventory Stock model. In this model, sellers offering the same product will pool their inventory, and when an order is made, it will be fulfilled from the nearest distributed warehouse to the customer. Even if the seller does not have stock at that location, the order can still be completed as long as the matching item is included in the shared inventory at that site.
We will modify inventory as needed to ensure it accurately reflects inventory data and accounting. The Shared Inventory Stock model provides a unique chance to process orders at remarkable speed, often reducing order fulfillment time to just a few hours instead of days.
We encourage all our customers to think about joining the Shared Inventory model. However, joining is subject to approval, and only a limited number of sellers will be accepted. We aim to maintain strict quality control and will regularly assess your inventory quality and other participation criteria to determine your eligibility for the program.
If you are interested in joining the Shared Inventory, please contact us today to learn more about the program. You can evaluate whether this model will be advantageous for your business.
Optivels offers a private label service. This means we operate behind the scenes without any indication that we have processed an order for you. We do not promote our company to your business clients under any circumstances. You can select complimentary, unbranded packaging materials, boxes, etc. If you wish to promote your brand, you have the option to use your own branded boxes and/or packing materials for a nominal fee. We can also tailor your orders to meet your specific requirements.
DID YOU KNOW?
Do you think your company has unexploited opportunities? If so, allow Optivels to assess your business and provide guidance on maximizing it. We can assist in growth, enhance your return on invested capital (ROIC), and evaluate the business model.
I continually wondered if there was a more efficient method for handling retail order fulfillment. The solution from Optivels demonstrated that optimizing orders can be achieved while adhering to the guidelines. The experts possess the essential technology that distinguishes success from failure. Optivels has a deep understanding of customer expectations and strives to exceed them in serving retailers.
ANY HAUK
The difficulties in order fulfillment hindered the brand I represent from reaching the highest level of customer satisfaction. As the EVP of the organization, it was essential for me to identify an effective solution to address these issues. The solution from Optivels granted me access to top-notch order fulfillment services, and I can now be confident that packages are consistently delivered accurately and punctually.
Kyle Andrew
I want to express my gratitude to Optivels for their assistance in accelerating processes. I truly appreciate the excellent service provided during our promotional events. Optivels has excelled in supporting Old Navy, with almost no errors occurring. If you ever require international shipping, you can rely on these fulfillment specialists for help.
Sonia Syngal
At Forwarding Inventory Transportation, they combine the best in logistics, fulfillment services, order management and customer service. Our company was the happy beneficiary of their expertise.
Til Chvatal
Forwarding Inventory Transportation's innovative order fulfillment system helped us streamline our business and that led to us improving our commitment to our customers by continuing to bring them high-quality products.
Borislav Zuyev
CUSTOMER SERVICE
Optivels is highly committed to after-sales support, customer service, and ensuring customer satisfaction. If you have any inquiries or need assistance with an order, don’t hesitate to contact us. Our customer service team is available 24/7 to make sure both your business and your customers are well supported. You can reach us through phone, email, online chat, or our internal ticket system (please note that you must be a customer with an active subscription to access the internal ticket system).
(800) 645-1586
